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Oct 30
2007
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I could hear the frustration in her voice as we talked. The head of a non-profit, she was upset about her Website. It hadn't been updated in a year, and she desperately needed to get control of it. She had fundraising product to sell, supporters to keep updated, and prospective member information to distribute.
Unfortunately, time and again, all of my questions were answered with, "I don't know." After twenty minutes, it became clear that she didn't know who owned her domain name, where it was registered, who was providing her hosting service, what platform her existing Website was using, or even how she was processing payments.
In short, we were going to have to spend days, maybe weeks, of frustrating effort to track all that information down, and then even more time trying to get control of it all. This would lengthen her project timeline, increase her internal costs, and frustrate everyone.
I don't think it would have concerned me that much, if it hadn't been at least the fifth time I'd dealt with just this same situation in less than three months. At this point, I'd have to say this is a trend, and one that needs to be stopped. A little education is in order, and this article is my attempt to help you as a business owner, ministry head, or non-profit administrator stay out of this situation.

